Privacy

This policy explains what personal information NOVIK collects when you visit our website or place an order, how it's used, and the choices you have.

• Contact details (name, email address, phone number, shipping and billing address) when you place an order or create an account.
• Order information: products purchased, order history and returns.
• Your email address if you sign up to our newsletter.
• Basic technical information, such as device, browser and pages visited, to keep the site working and improve it.

Payments are processed securely by Shopify and its payment partners. We never see or store your full card details.

• To process, ship and support your orders, returns and refunds.
• To manage your account.
• To send newsletters and product updates, only if you've opted in. You can unsubscribe at any time.
• To prevent fraud and keep the site secure.
• To meet our legal and tax obligations.

We share information only with the service providers that help us run the store, including Shopify (our commerce platform), payment processors and shipping carriers, and only as needed to provide their service. We do not sell your personal information.

We use essential cookies to keep your cart and session working. Our commerce platform may use additional cookies for checkout, security and analytics.

Depending on where you live, you may have the right to access, correct or delete your personal information, or to object to how it's used. To make a request, email [email protected].

We keep order information for as long as needed to fulfil orders and meet legal, tax and accounting requirements, and newsletter data until you unsubscribe.

We may update this policy from time to time; the date above shows the latest version. Questions? Email [email protected].